![]() The next morning, we decided we could not stay an extra night at the property and checked into another motel for the night. Unfortunately, ours sprayed every direction but where is should and if you had it turned down too low there was no water but have it too high and it would sting you. Cleary during their recent ‘refurb’ these new shower heads had been installed. Much like the amenities, the shower head in the room was ineffective and pathetic. The bathroom amenities they provided are exactly the same brand that some others have provided…the only difference, this motel has obviously watered down the amenities. The Terrace was the 6th hotel we had stayed in during our time in NZ. The linen smelt of oil or cooking fats, I can only assume this is because of the location of the restaurant or the fact the motels washes and dries the towels in full public view in the car park exposed to air from the restaurant. Even though the bed is a King bed capable of becoming 2 singles, there should be a mattress topper on the bed to alleviate the ridge down the middle and the fact the beds are hard and probably old. Our room backed directly onto the Alice May restaurant which created loud operation noise, cooking smells and light from the restaurant. We struggled to sleep the first night as we could not get a breeze in the room. ![]() I appreciate that NZ motels are not use to this warm weather and therefore to not have air conditioning but to not include a fan is terrible. As our stay continued there were more issues to arise. After reading Tripadvisor reviews, there is a clear connection with Logan being a previous owner or manager of the motel and now has a strange connection with the faulty laundry that is everyone else’s fault but his. After being fobbed off to deal with someone called Logan, his unprofessional business manner and redirection of blame to me was flabbergasting and amazing. The blaze, indifferent and eye rolling response from the ‘owner’ was frustrating and unhelpful. The washing machine located on the premises and advised to be used by the staff destroyed approximately $600 of laundry that was washed. We had booked for 2 nights and left after the first night. The tour desk can organise a range of activities including discounted helicopter flights, hikes, kayaking, horse treks and glacier walks. Guests have access to shared laundry and barbecue facilities with outside tables and chairs. Most rooms features stove tops and microwaves along with a dining area (please note Hotel style rooms offer tea / coffee and breakfast making facilities only). Guests have a choice of studio's or spacious 1 and 2 bedroom apartments. The Terrace offers spacious ground floor accommodation with electric blankets and electric heating, flat-screen Televisions, tea/coffee making facilities and all en suite bathrooms, some feature a Spa Bath. The Terrace is the closest Motel to Franz Josef's free Glow Worm Caves and Franz Josef Kiwi Bird Centre where guests can experience New Zealand's national bird up close. ![]() The Terrace offer Hotel style rooms along with rooms with cooking facilities, next to reception is a quiet restaurant operated by two of Franz Josef most experienced restauranteurs. Unlimited Free Wi-Fi and free on-site parking are included. The 4 star Terrace Motel offers views of snow capped mountains and the Croz Glacier from its grounds. The Terrace is the closest Motel to the centre of Franz Josef Village, yet on a quiet side street. ![]()
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